As our clients know, we enjoy the work we do (most times!) and being able to help our clients is a large part of what we enjoy the most. Through our surveys sent after each ticket or project is completed, we ask for feedback to let us know what the experience of working with our team has been like.

Here at CMIT Solutions of Fairfax, we take pride in the work we do and, often even more so, how we do it. Our relationship with our clients is such a big part of our success, and through our surveys sent after each ticket or project is completed, we ask for feedback to let us know what the experience of working with our team has been like.

As our clients know, we send a survey for every closed client ticket, and eagerly wait to hear how we did.  We sometimes find we need to fix something we missed, so we are always grateful to hear when that is the case so we can make it right.

But far more often, our clients tell us we did well by them, which makes us very happy too!

Tonight, one of our so-valued clients sent in this message along with a perfect survey score: "Chris Rocks.

Last week, we passed a milestone: less than one year left until the end of Windows 7. As of January 14, 2020, the legacy operating system will no longer receive extended support or software updates from Microsoft, meaning any machine still running it past that date will be susceptible to security vulnerabilities.

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer. In 2018, customer service interactions might significantly change when more multinational companies introduce online video into their customer service offerings.

Slack is a well-known, cloud-based collaboration tool that helps your team communicate better and be more productive. Microsoft Teams is Window’s own version with a twist. It’s been reported that prior to its release, a gigantic update was rolled out that equipped Teams with a bevy of features that will definitely make a difference.

Microsoft has quietly begun doing the unthinkable: inserting advertisements into your File Explorer. The last place anyone ever expected to see a OneDrive promotion is right alongside their ‘My Documents’ folder, and we expect the first thing they’ll think is, “How do I turn that off?” Read on to find out how.

We’ve gotten so caught up discussing ransomware prevention with our clients that we’ve neglected to mention that several strains have already been defeated. In fact, there’s a decent chance you can actually decrypt all your data for free. Always make sure to check these lists before responding to a cyber attacker’s demands.

A cloud platform provides businesses with a means to develop, customize, and manage applications for their business’s needs. Amazon Web Services (AWS) and Microsoft Azure offer this cloud service, but Google has just come up with a compelling alternative in the form of an ‘Always Free’ tier for its own Cloud Platform service. Google quietly unveiled this new offering and it would be interesting to see whether this crafty move could urge users to switch to their app development platform.