Although many companies still use traditional phones, an increasing number rely on VoIP’s (Voice over Internet Protocol) multi-functionality, which allows employees to make voice calls, conduct video-conferences, and chat. Although many scammers send fraudulent emails to extort money or steal data from businesses, new ‘vishing’ campaigns are proving to be a more efficient way to […]

Microsoft never fails to announce exciting new features for their products. In an effort to improve support for small- and medium-sized businesses, they introduced a series of new apps and enhancements for Office 365 during the Inspire conference in July. Some of the most notable upgrades include: Microsoft Connections Email marketing campaigns are a great […]

Newspaper headlines and Hollywood movies have influenced our understanding of computer hackers, but in the real world it’s not so simple. Some hackers are making tremendous contributions to the field of cyber security, it just depends on which hat they’re wearing that day. Take a few minutes to learn about white, black and gray hat […]

To ensure optimal security, two-step authentication is used. This requires a password as well as a unique six-digit code that is typically sent via SMS. The National Institute of Standards and Technology has voiced its concerns about this method and Google quickly responded by having users try an alternative method. Security was the main concern. […]

Most companies have customer relationship management (CRM) software to help them keep track of contact information and purchase history. But having a large database is worthless if you’re not using it to build long-lasting relationships. To keep existing clients coming back and bring new ones in, follow these CRM best practices. Always update customer information […]

As more and more businesses move their IT resources into the cloud, it’s no wonder that a company as big as Google is doing everything it can to upgrade the products it delivers over the internet. The search giant has at least 60 separate cloud services, and its most recent release makes them all faster. […]

Mobile devices can’t accomplish everything that desktops and laptops can, but that doesn’t mean they’re not important to businesses. More and more employees are using smartphones and tablets to increase productivity and enhance collaboration. But before you adopt a mobile device policy, you must keep them safe from cyber criminals. Cyber criminals now have more […]

To truly understand their customers’ purchasing habits, all content marketers have to do is follow the clues left on social media platforms. By doing this, they can send the right content to the right audience and increase conversions and sales. Here’s what you need to know to utilize social media to your business’s advantage. Identify […]

In an effort to build stronger relationships with major developers, Citrix worked with Google to get their virtual desktops running on Google’s cloud platform last month. This means certain Citrix products can be accessed by G Suite and Google Cloud users. Read on to find out what new features will soon be available. Workspace Service […]

It’s very frustrating for businesses with hosted VoIP (Voice over Internet Protocol) to experience bad call quality. Hosted VoIP is supposed to be more advantageous than traditional phone or on-premises VoIP systems, but many providers still can’t seem to guarantee landline call quality when it comes to voice calls. To overcome this challenge, businesses should […]