AI-based productivity coaching from O365

It seems like every quarter Office 365 is adding a new service that totally changes the way we do business. As we settle into 2017, Microsoft is granting businesses a machine learning-based tool for getting more out of your employee’s work day. What is MyAnalytics? Microsoft’s newest productivity offering is all about applying machine learning […]

Personalizing service with video chat

2017March27VoIP_BWhether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer. In 2018, customer service interactions might significantly change when more multinational companies introduce online video into their customer service offerings.

The wait for Microsoft Teams is over!

170px_img_shutterstock_398463913Slack is a well-known, cloud-based collaboration tool that helps your team communicate better and be more productive. Microsoft Teams is Window’s own version with a twist. It’s been reported that prior to its release, a gigantic update was rolled out that equipped Teams with a bevy of features that will definitely make a difference.

5 steps to eliminate ads in File Explorer

2017March23Windows_BMicrosoft has quietly begun doing the unthinkable: inserting advertisements into your File Explorer. The last place anyone ever expected to see a OneDrive promotion is right alongside their ‘My Documents’ folder, and we expect the first thing they’ll think is, “How do I turn that off?” Read on to find out how.

Check the list of free ransomware decryptors

2017March22Security_BWe’ve gotten so caught up discussing ransomware prevention with our clients that we’ve neglected to mention that several strains have already been defeated. In fact, there’s a decent chance you can actually decrypt all your data for free. Always make sure to check these lists before responding to a cyber attacker’s demands.

Google offers Always Free cloud platform

2017March20Google_BA cloud platform provides businesses with a means to develop, customize, and manage applications for their business’s needs. Amazon Web Services (AWS) and Microsoft Azure offer this cloud service, but Google has just come up with a compelling alternative in the form of an ‘Always Free’ tier for its own Cloud Platform service. Google quietly unveiled this new offering and it would be interesting to see whether this crafty move could urge users to switch to their app development platform.