It was recently revealed that docs.com, Microsoft’s free document-sharing platform, was posting private documents to the public. Although there are Office 365 users who are perfectly aware of how the program works and have no qualms about publicly sharing their documents, hundreds of other users are not.

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer. In 2018, customer service interactions might significantly change when more multinational companies introduce online video into their customer service offerings.